At Thrive in Thought Counselling, we are committed to protecting your privacy and ensuring the confidentiality and security of your personal information. This privacypolicy outlines how we collect, use, and disclose your personal information.

Thrive in Thought Counselling is subject to the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs). The APPs set out the standards, rights, and obligations for the handling of personal information by Australian entities. Thrive in Thought Counselling is committed to complying with these standards and principles.

Collection of Personal Information:

We only collect personal information that is necessary for the provision of our counselling services and as required by law. We will only collect personal information by lawful and fair means, and where reasonable and practicable, we will collect personal information directly from you. This information may include your name, contact information, medical history, and other personal details relevant to your counselling session. We collect this information through our intake process and any subsequent communication with you.

Use of Personal Information:

We only use personal information for the purpose for which it was collected, or as otherwise permitted under the Privacy Act. We may use personal information to:

1.     Provide our counselling services to you.

2.     Communicate with you about your counselling sessions.

3.     Maintain records of your counselling sessions

4.     Comply with our legal obligations.

Disclosure of Personal Information:

We will not disclose your personal information to a third party without your consent, unless it is required by law, or it is necessary for the provision of our counselling services to you.

We will only disclose your personal information in the following circumstances:

1.     With your written consent

2.     When required by law

3.     When necessary to prevent harm to yourself or others

Security of Personal Information:

We take all reasonable steps to ensure that your personal information is protected from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing appropriate technical and organizational measures such as secure storage and access controls.

Access to Personal Information:

You have the right to access your personal information that we hold, subject to certain exceptions under the Privacy Act. If you wish to access your personal information, please contact us using the details provided below.

Retention of Personal Information:

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Complaints:

If you believe that we have breached the Privacy Act or the APPs, or if you have any concerns about the handling of your personal information, please contact us using the details provided below. We will investigate your complaint and respond to you in a timely manner.

Contact Us:

If you have any questions or concerns about our privacy policy, or if you wish to access or correct your personal information, please contact us at:

Thrive in Thought Counselling

thriveinthought@outlook.com

Changes to this Privacy Policy:

We reserve the right to amend this privacy policy at any time. Any changes will be posted on our website and will be effective immediately.

Revised - 13th May 2023